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BlendJet

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It all started with four friends, a freak accident, and a little romance. You can read more about that here.

What’s your story?

COMPANY

How can I get help troubleshooting?

Can the BlendJet 2 crush ice and frozen fruit?

Can I use hot liquids in the BlendJet 2?

Can I fly with the BlendJet 2?

How do I properly store the BlendJet 2?

How do I clean the BlendJet 2?

How many ounces does the BlendJet 2 hold?

How much does the BlendJet 2 weigh?

Do you offer replacement parts?

Where can I find accessory products, like the XL Jar?

Where can I find recipes for my BlendJet 2?

PRODUCT QUESTIONS

How do I track my order?

What’s your shipping policy?

Where do you ship?

Can I ship to a PO Box or APO/FPO address?

What if I entered the wrong shipping address?

What if I want to change or cancel my order?

ORDERS, SHIPPING & TRACKING

What payment methods do you accept?

What’s your return policy?

What is your warranty?

When can I expect my refund?

Do you offer discount codes or coupons?

Can I stack discount codes?

PAYMENT & RETURNS

What is AfterPay?

How do I use Afterpay?

Are there extra fees when I use Afterpay?

Is there a minimum that I must spend in order to use Afterpay?

Where can I find out more about Afterpay?

How do I return or exchange an item purchased using AfterPay?

AFTER PAY

How do I modify my subscription plan?

How do I skip a delivery?

How do I pause my subscription?

How do I change or cancel my latest order?

How do I cancel my JetPack subscription?

SUBSCRIPTIONS

Why freeze-dried fruits and veggies?

Do JetPacks need to be refrigerated?

Can I use almond/soy/oat/dairy milk with my JetPack?

I have a nut or soy allergy. Is it safe to consume JetPacks?

Are JetPacks gluten-free?

Are JetPacks Kosher?

Where do you ship JetPacks?

JETPACKS

What is the Extend Protection Plan warranty?

Can I add Extend to an order that’s already shipped?

What is the process to file a claim under an Extend Protection Plan?

EXTENDED WARRANTIES

What is Route Package Protection?

Why use Route?

How do I file a claim for a lost, stolen, or damaged package?

Is Route a licensed insurance company?

ROUTE PROTECTION

Did you invent the portable blender?

Where are you located?

I heard there is a recall on BlendJet 2. Can you please provide more  information?

How to fill out the product registration form

If I have a BlendJet 2, what should I do with the item?

My product appears to be okay, can I still use it?

I own multiple BlendJet 2 blenders. Am I able to order more than one  replacement base?

Are stores still selling the affected BlendJet 2?

How should I dispose of my recalled BlendJet 2?

I no longer have the receipt for the product, but I still have my BlendJet  2. Can I still receive a replacement product?

How do I destroy my BlendJet 2?

I no longer have my BlendJet 2, but I still have my receipt. Can I still  receive a refund or replacement product?

How long will it take for me to receive my replacement base and  matching lid?

I have not received my recall replacement. When will I receive it?

Will I receive the same model/color as my original unit? Can I exchange it for a different one?

What’s your story?Updated a year ago