Still need help? Our customer Service team is standing by 24/7.

BlendJet

<span id="isPasted" style="font-size:10pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you need to have your delivery address updated, please submit a&#xA0;<span id="isPasted" style="font-size:10pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a class="fr-strong" href="https://blendjet.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">support request</a><span id="isPasted" style="font-size:10pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;as soon as possible. We&apos;ll do our best to change it for you, but we can&apos;t guarantee anything in this case as orders are processed and shipped very quickly after purchase.&#xA0;

If you need to have your delivery address updated, please submit a support request as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as orders are processed and shipped very quickly after purcha

What if I entered the wrong shipping address?

ORDERS, SHIPPING & TRACKING

How can I get help troubleshooting?

Can the BlendJet 2 crush ice and frozen fruit?

Can I use hot liquids in the BlendJet 2?

Can I fly with the BlendJet 2?

How do I properly store the BlendJet 2?

How do I clean the BlendJet 2?

How many ounces does the BlendJet 2 hold?

How much does the BlendJet 2 weigh?

Do you offer replacement parts?

Where can I find accessory products, like the XL Jar?

Where can I find recipes for my BlendJet 2?

PRODUCT QUESTIONS

How do I track my order?

What’s your shipping policy?

Where do you ship?

Can I ship to a PO Box or APO/FPO address?

What if I want to change or cancel my order?

What payment methods do you accept?

What’s your return policy?

What is your warranty?

When can I expect my refund?

Do you offer discount codes or coupons?

Can I stack discount codes?

PAYMENT & RETURNS

What is AfterPay?

How do I use Afterpay?

Are there extra fees when I use Afterpay?

Is there a minimum that I must spend in order to use Afterpay?

Where can I find out more about Afterpay?

How do I return or exchange an item purchased using AfterPay?

AFTER PAY

How do I modify my subscription plan?

How do I skip a delivery?

How do I pause my subscription?

How do I change or cancel my latest order?

How do I cancel my JetPack subscription?

SUBSCRIPTIONS

Why freeze-dried fruits and veggies?

Do JetPacks need to be refrigerated?

Can I use almond/soy/oat/dairy milk with my JetPack?

I have a nut or soy allergy. Is it safe to consume JetPacks?

Are JetPacks gluten-free?

Are JetPacks Kosher?

Where do you ship JetPacks?

JETPACKS

What is the Extend Protection Plan warranty?

Can I add Extend to an order that’s already shipped?

What is the process to file a claim under an Extend Protection Plan?

EXTENDED WARRANTIES

What is Route Package Protection?

Why use Route?

How do I file a claim for a lost, stolen, or damaged package?

Is Route a licensed insurance company?

ROUTE PROTECTION

Did you invent the portable blender?

Where are you located?

What’s your story?

COMPANY

I heard there is a recall on BlendJet 2. Can you please provide more  information?

How to fill out the product registration form

If I have a BlendJet 2, what should I do with the item?

My product appears to be okay, can I still use it?

I own multiple BlendJet 2 blenders. Am I able to order more than one  replacement base?

Are stores still selling the affected BlendJet 2?

How should I dispose of my recalled BlendJet 2?

I no longer have the receipt for the product, but I still have my BlendJet  2. Can I still receive a replacement product?

How do I destroy my BlendJet 2?

I no longer have my BlendJet 2, but I still have my receipt. Can I still  receive a refund or replacement product?

How long will it take for me to receive my replacement base and matching lid?

I have not received my recall replacement. When will I receive it?

Will I receive the same model/color as my original unit? Can I exchange it for a different one?

What if I entered the wrong shipping address?Updated 2 years ago